The role of Client Success Manager (CSM) at a Built With Digital Agency is a pivotal position that requires a comprehensive blend of strategic savvy, relationship-building prowess, and technical acumen. As a lynchpin between the agency and its clients, the CSM is responsible for ensuring that client expectations are met and exceeded through judicious planning, effective communication, and meticulous execution of digital strategies. This role necessitates a proactive approach to client engagement, ensuring their satisfaction while identifying opportunities for growth and enhancement.

To provide a clear understanding of the expectations and qualifications for this role, a detailed job description is as follows:

Job Title: Client Success Manager

Location: Remote

Reports To: Account Director

Job Summary: The Client Success Manager will act as a trusted advisor to clients, guiding them through the digital transformation journey. This individual will oversee client accounts, ensuring that digital marketing strategies are aligned with business objectives, concurrently driving value and fostering client loyalty. The role demands a balance of strategic insight and tactical execution to support the seamless delivery of services, optimize client outcomes, and enhance client experiences with the agency.

Primary Responsibilities:

1. Client Relationship Management:
   • Serve as the primary point of contact for assigned accounts, developing strong relationships with key stakeholders.
   • Conduct regular check-ins and strategic business reviews to understand client goals, challenges, and needs.
   • Ensure seamless onboarding of new clients, including the establishment of clear objectives and key performance indicators (KPIs).
2. Strategic Planning and Execution:
   • Collaborate with clients to develop and refine digital marketing strategies that align with their overall business objectives.
   • Partner with internal teams to ensure the successful implementation of digital campaigns, including SEO, PPC, social media, content marketing, and web development.
   • Monitor and analyze client campaign performance, providing detailed reporting and actionable insights.
3. Project Management:
   • Oversee the day-to-day management of client projects, ensuring deliverables are met on time and within budget.
   • Anticipate client needs and proactively address any potential issues that may arise, ensuring smooth project execution.
   • Utilize project management software to track progress and communicate effectively with internal and external stakeholders.
4. Revenue Growth and Optimization:
   • Identify opportunities for upselling and cross-selling additional services to existing clients.
   • Develop and present proposals for new projects, ensuring alignment with client objectives and budgetary constraints.
   • Collaborate with the sales team to support business development efforts and secure new client engagements.
5. Client Education and Advocacy:
   • Provide clients with ongoing education and support to maximize their understanding of digital marketing tools and best practices.
   • Advocate for clients within the agency, ensuring their needs and feedback are represented in strategic decision-making processes.
   • Stay abreast of industry trends and emerging technologies to provide informed recommendations and insights to clients.

Qualifications:

• A Bachelor's degree in Marketing, Business Administration, Communications, or a related field; an advanced degree is a plus.
• Minimum of 6 years of experience in client management, account management, or a similar role within a digital agency or related industry.
• Proven track record of successfully managing and growing client accounts, with a demonstrable ability to set and achieve strategic goals.
• Strong understanding of digital marketing principles, including SEO, PPC, social media, content marketing, and analytics.
• Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients and colleagues.
• Highly organized and detail-oriented, with a strong aptitude for project management and problem-solving.
• Proficiency in using CRM and project management tools (e.g., Salesforce, HubSpot, Asana, Trello).
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Work Environment: The position may require occasional travel to client sites and industry events. The work environment is typically that of a modern office with regular office hours, but some flexibility in schedule may be needed to accommodate client needs and deadlines.

How to Apply: Interested candidates are invited to submit their resume, cover letter, and any relevant portfolio work to [Email Address] by [Application Deadline]. Please include “Client Success Manager - [Your Name]” in the subject line of your email.

By taking up this role, the Client Success Manager at our agency will play an instrumental part in shaping exceptional digital experiences for our clients, driving their success, and subsequently cementing the agency’s reputation for excellence in the digital realm.

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Job requirement skillsets for the Full-Stack Developer role in software engineering encompass a plethora of skills and competencies that encompass both the front-end and back-end dimensions of web development. This role is paramount in today's evolving technological landscape and necessitates a uniquely versatile professional proficient in a multitude of programming languages and frameworks adept at both creating intuitive user experiences and developing robust server-side applications.

We require a Full Stack Developer for software engineering who is responsible for the entire lifecycle of web applications and requires a synthesis of design, development, and deployment skills. This professional is expected to be conversant with HTML, CSS, and JavaScript on the front end while mastering back-end technologies such as Node.js, Express.js, Python, Ruby on Rails, or PHP. Competence in database management is also indispensable, involving relational databases like MySQL and PostgreSQL and non-relational databases like MongoDB. They must possess a keen understanding of RESTful services and APIs, facilitating seamless interaction between different parts of an application.

Moreover, a comprehensive grasp of version control systems, particularly Git and platforms like GitHub or GitLab, is essential for effective collaboration within a development team. Experience with containerization and cloud services, including Docker, Kubernetes, AWS, Google Cloud, or Azure, is highly advantageous for deploying scalable applications. In addition, familiarity with Agile methodologies, including Scrum or Kanban, is often required to ensure smooth project management and delivery.

Interpersonal abilities are equally crucial for the Full Stack Developer. Effective communication, problem-solving acuity, and an analytical mindset enable the individual to work efficiently with cross-functional teams, including designers, product managers, and other developers. Given the rapid technological advancements, this role also demands a proactive approach to continuous learning; staying updated with the latest trends and integrating new technologies into development processes is imperative.

Furthermore, a Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a closely related field is viewed favorably but not essential, although substantial experience and a solid portfolio can sometimes substitute formal education. Certifications from reputable institutions in specific technologies or methodologies can bolster one's qualifications.

In conclusion, the role of a Full-Stack Developer at Built With Digital in software engineering is characterized by a diverse and comprehensive skill set that bridges the gap between front-end and back-end development. It demands a balance of technical expertise, a collaborative spirit, and an unyielding drive to evolve alongside technological advancements, thus ensuring the development of high-quality, functional, and scalable web applications.

We look forward to hearing from possible candidates.

We are seeking a highly skilled and experienced Project Manager to join our dynamic digital agency. This role is pivotal to our operations, guiding projects from inception through completion while ensuring they meet our stringent quality standards and client expectations. The successful candidate will bring a nuanced understanding of project management best practices within a digital context, combined with outstanding leadership and communication skills.

Key Responsibilities:

1. Project Planning and Management:
   • Develop comprehensive project plans, detailing scope, timelines, and resource allocation.
   • Utilize project management tools and methodologies to track progress, manage budgets, and ensure deadlines are met.
   • Conduct regular project status meetings, providing updates to stakeholders and adjusting plans as necessary to address any issues or changes in scope.
2. Team Coordination and Leadership:
   • Lead and motivate cross-functional project teams, fostering a collaborative environment.
   • Assign tasks based on team members’ strengths, skills, and experience.
   • Provide ongoing support and guidance to team members, ensuring clarity of roles and expectations.
3. Client Interaction and Management:
   • Serve as the primary point of contact for clients, maintaining strong relationships and ensuring satisfaction with project progress and outcomes.
   • Present project updates to clients, clearly explaining technical aspects and addressing any concerns or questions.
   • Manage client expectations through proactive communication and careful negotiation of project scope and objectives.
4. Quality Assurance:
   • Implement rigorous quality control processes to ensure all deliverables meet the highest standards.
   • Conduct regular reviews and testing to identify and rectify any issues.
   • Facilitate post-project evaluations to derive insights and improve future project execution.
5. Risk Management:
   • Identify potential project risks and develop mitigation strategies.
   • Monitor projects continuously for emerging risks, adapting plans and informing stakeholders as necessary.
   • Ensure contingency plans are in place and that the team is prepared to address unforeseen challenges.
6. Reporting and Documentation:
   • Maintain detailed project documentation, including progress reports, meeting notes, and client communications.
   • Prepare and deliver comprehensive project closure reports, including outcome analysis and recommendations for future projects.
   • Ensure all project records are accessible and up-to-date for reference and auditing purposes.

Required Qualifications:

• Educational Background:
  • Bachelor’s degree in Business Management, Project Management, Information Technology, or a related field. A Master’s degree is preferred.
• Professional Experience:
  • Minimum of 5 years’ experience in project management within a digital agency or closely related environment.
  • Demonstrated success managing multiple complex projects simultaneously, with a track record of delivering high-quality results on time and within budget.
  • Experience working with a variety of digital projects, including website development, digital marketing campaigns, and software implementation.
• Technical Skills:
  • Proficiency with project management software such as Asana, Trello, or Jira.
  • Strong understanding of digital technologies, platforms, and tools.
  • Familiarity with agile and waterfall project management methodologies.
• Soft Skills:
  • Exceptional organizational and time-management abilities.
  • Superior verbal and written communication skills, with the ability to articulate complex concepts to diverse audiences.
  • Strong analytical and problem-solving skills, with a keen attention to detail.
  • Demonstrated ability to build and maintain positive relationships with clients and team members.

Certifications: - Project Management Professional (PMP) or Certified ScrumMaster (CSM) certification is highly desirable.

This role offers a unique opportunity to drive impactful projects within a supportive and innovative agency environment. If you meet the above qualifications and are passionate about delivering exceptional digital solutions, we would love to hear from you. Apply today to join our team and contribute to our mission of pushing the boundaries of digital excellence.

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